ID Verification

Online Verification

Your account ID verification can be completed by navigating to My Account section and selecting Verification Centre. 

Select Verify.  This section will ask you to enter details for identification documents in order to verify your account online.

These documents are:

• Australian Driver's Licence
• Australian Passport
• International  Passport (Australian Visa)
• Medicare Card
• NZ Driver's Licence
• NZ Passport

Enter the information required in each section and select the Verify These Details button. If your details are all correct and the verification process is completed, you will receive a notification on your screen to confirm that your account identity verification status is verified.

If your documents are not successful in verifying your identity online, please call customer support on 1300 523 276 and one of our Customer Support representatives will be able to assist you in manually verifying your ID over the phone.

If your ID documents are issued in a country outside Australia and you do not have a valid Australian visa, your account will require manual verification. Please refer to the Manual Verification page for more information on this process.