Manual Verification
ID Verification
To formally verify your identity within your account, we ask that you please provide us with 100 points of identification. Please ensure that all details match with those on your account. Identification documents must satisfy both primary (full name and date of birth) and secondary (full name and address) verification requirements.
Please provide clear scans or photographs of these documents via email to support@ladbrokes.com.au.
Upon receipt, we will formally verify your account and email you to confirm that this process has been completed.
We will request one primary or one primary non-photographic identification and one secondary document from the below list:
Primary Photographic Identification:
- Australian Driver's Licence
- Australian Passport
- Foreign Passport
- Australian Proof of Age Card
- Australian National Identity Card
- Foreign Driver's Licence
Primary non-photographic Identification:
- Australian Birth Certificate
- Australian Citizenship Certificate
- Australian Concession Card
- Foreign Birth Certificate
Secondary Identification:
- Utility Bill (less than 3 months old)
- Rates Notice
- Bank Statement
- ATO assessment notice (less than 12 months)
- Centrelink Statement
Credit/Debit Card Verification
In order for you to successfully request a withdrawal from your wagering account, we first require a copy of the front and back for all credit/debit cards used to fund your account.
Credit Card verification is an important part of our anti-credit card fraud security measures and is our only method of ensuring that you are in possession of the credit card used to make a deposit to your wagering account.
In order to achieve this requirement securely, please ensure the middle numbers of your card have been 'blanked out'. We only require the first 6 and last 4 numbers be visible, as well as your full name and the expiry date of your card. For your security, please ensure that the CVV is 'blanked out'. Please ensure all other information is discernible as per the image below.
If you do not have physical possession of the card, we require to sight a bank statement clearly displaying your name, a transaction to Ladbrokes.com.au or the full credit/debit card number.
You can provide this information either by scanning or photographing both sides of your card (or relevant bank statement pages) and emailing to support@ladbrokes.com.au.
Upon receipt, we will formally verify your account and email you to confirm that this process has been completed.